Castle Group
Boca Raton, FL, USA
Overview
Responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
Responsibilities
(May include some or all of the following as applicable) Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs. Documents issues or transactions as needed. Develop knowledge of surrounding areas and attractions. Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review...
Customer Service
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